Terms and Conditions for Man With Van Aldboroughhatch

These Terms and Conditions set out the basis on which Man With Van Aldboroughhatch provides moving, transport, lifting, loading, unloading, and related van services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should request clarification before confirming a booking. These terms are intended to create a fair, practical, and lawful service framework for both parties.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Aldboroughhatch name. References to “you” or “the customer” mean the person, business, or organisation making the booking or receiving the service. The words “service”, “job”, and “booking” include any arrangement for transport, collection, delivery, or assistance with goods, furniture, boxes, waste, or other items agreed in advance.

These terms apply to all man and van and van with driver services supplied by us, whether booked for domestic or commercial purposes. They apply alongside any written quote, booking confirmation, inventory, collection note, or instructions agreed before the job begins. If a specific written agreement conflicts with these terms, the specific written agreement will take precedence to the extent of the conflict.

1. Booking Process

All bookings must be made by agreement in advance and are subject to availability. A booking is not confirmed until we have reviewed the requested details, accepted the job, and, where required, received any deposit or advance payment. We may ask for information such as the pickup and delivery addresses, access conditions, estimated load size, item descriptions, preferred date and time, and whether loading or unloading assistance is needed.

We rely on the information you provide when assessing the scope, duration, and price of the work. If the information is inaccurate, incomplete, or changes before the job begins, we may revise the quote, alter the expected completion time, or decline to carry out the service if the revised arrangement is no longer practical or safe. The customer is responsible for ensuring that all details are correct and that the premises and items are suitable for transport.

Quotes provided by Man With Van Aldboroughhatch are usually based on the job details available at the time of enquiry. Unless expressly stated otherwise, quotes are estimates only and may change if there is a significant difference between the description given and the actual work required. Factors that may affect the final charge include additional items, long carrying distances, delays caused by access restrictions, waiting time, parking issues, or the need for extra labour.

2. Prices and Payments

Prices may be calculated on an hourly rate, fixed rate, mileage basis, or a combination of these methods, depending on the job. Any rate quoted will normally apply only to the agreed service and within the agreed time or distance parameters. Additional charges may apply for stair carries, difficult access, congestion, waiting, tolls, parking charges, re-delivery attempts, or services requested after the booking has been confirmed.

Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require part payment or a deposit in advance to secure the booking. Where an invoice is issued, payment must be made by the deadline stated on the invoice. We may suspend or refuse further services if payment is overdue, and we may charge reasonable costs associated with recovering unpaid amounts where permitted by law.

Accepted payment methods may include bank transfer, card payment, or another method agreed before the service starts. Any fees charged by a payment provider or bank in relation to a returned, reversed, or failed transaction may be passed on to the customer where lawful. All prices are stated in pounds sterling unless otherwise agreed. VAT, if applicable, will be shown separately or included in the price depending on the arrangement confirmed at booking.

3. Cancellations, Amendments, and Delays

You may request to cancel or amend a booking, but cancellations and changes are only effective once we have acknowledged them. If you cancel a booking with short notice, we may charge a cancellation fee to cover preparation, reserved time, and any losses reasonably incurred. The amount charged will depend on the notice given and the stage of the job preparation. Very late cancellations, including those made on arrival or shortly before arrival, may attract a substantial charge.

If you need to reschedule, we will try to accommodate your request, but a new date cannot be guaranteed. Amended bookings may be treated as new bookings for pricing and availability purposes. We are not responsible for delays caused by circumstances outside our control, including road closures, traffic congestion, adverse weather, accidents, breakdowns, or third-party delays. Where possible, we will inform you if we expect to arrive later than planned.

We may cancel or suspend a booking if the location is unsafe, the goods are unsuitable for transport, the customer has not provided accurate details, payment conditions have not been met, or there is reason to believe the service cannot be completed lawfully or safely. In such cases, any deposit may be retained to the extent needed to cover reasonable costs, subject always to applicable consumer law.

4. Customer Responsibilities

The customer must ensure that all goods are properly packed, secured, and ready for loading unless packing has been separately agreed as part of the service. Fragile items, valuable items, and items requiring special handling should be clearly identified. Unless expressly agreed, we do not provide specialist packing materials, dismantling, reassembly, or technical handling services. Any item that is unsafe to lift, transport, or store may be refused.

You must ensure that the pickup and delivery locations are accessible and that there is sufficient space for loading and unloading. This includes arranging lawful parking where necessary, providing any permits required for access, and informing us of stairs, narrow entrances, lifts, or restricted routes. If access conditions are materially different from those described at booking, extra charges may apply or the job may be delayed or cancelled.

The customer is responsible for ensuring that no prohibited, hazardous, illegal, or undeclared items are included in the load. This includes items that are dangerous, corrosive, toxic, flammable, explosive, or otherwise unsuitable for transport under applicable law. We may inspect items to confirm that they are safe and lawful to carry. If we suspect that an item is prohibited, we may refuse to move it without liability to you.

5. Liability and Limitations

We will take reasonable care when handling goods and performing the service. However, Man With Van Aldboroughhatch is not responsible for pre-existing damage, inherent defects, items packed by the customer without suitable protection, or damage arising from insufficient instruction. The customer should notify us of any item that is particularly delicate, valuable, or likely to require special care before the job starts.

Our liability for loss or damage caused by our negligence will be limited to the lower of the actual proven loss or the cost of repair or replacement of the affected item, subject to any mandatory rights under consumer law. We will not be liable for indirect or consequential loss, including loss of profit, loss of business, emotional distress, or missed deadlines, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If the customer believes damage has occurred during the service, they must notify us as soon as reasonably possible and provide evidence of the claim, including photographs where appropriate and a description of the affected item. Claims made long after completion may be harder to verify.

6. Waste, Disposal, and Environmental Rules

Where our service includes removal, collection, disposal, or transport of waste, the customer must accurately describe the waste type and quantity in advance. We only accept waste that may be lawfully collected and handled under relevant UK regulations. Items must not be mixed with prohibited materials unless this has been clearly agreed and permitted by law. We reserve the right to refuse any waste that is not properly declared or that appears to be hazardous.

Waste transfer, skip-like removal, and disposal services may require separate documentation, including waste transfer notes or other records required by law. The customer agrees to provide any information reasonably needed for compliance, including the source of the waste and confirmation that they are entitled to arrange its removal. If the customer fails to provide accurate waste information, any resulting fines, enforcement action, cleaning costs, or administrative expenses may be charged to the customer where legally recoverable.

We expect customers to help us comply with environmental obligations by separating recyclable materials where requested, preventing contamination of loads, and ensuring that no controlled waste is presented without notice. We may refuse any item that does not meet legal requirements or that would create an unsafe or unlawful disposal issue. The customer remains responsible for confirming that the disposal of goods or waste does not breach tenancy, lease, landlord, local authority, or site-specific rules.

7. Service Performance, Subcontracting, and Equipment

We may use drivers, assistants, or subcontractors to perform all or part of the service. Where subcontractors are used, they will be chosen with reasonable care and will be expected to follow the agreed service requirements. We may also use suitable equipment such as straps, blankets, dollies, trolleys, or protective materials, depending on the nature of the job. Unless specifically agreed, any special handling equipment needed for particularly heavy, awkward, or fragile items is the customer’s responsibility to disclose in advance.

We do not guarantee exact arrival or completion times unless a specific guarantee has been expressly stated in writing. Time estimates are provided in good faith and may vary due to traffic, loading complexity, access problems, or events outside our control. If the job is likely to exceed the planned time because the customer has provided incomplete information, we may continue on an amended basis or stop the job until a revised agreement is reached.

Where we agree to dismantle or reassemble furniture, disconnect appliances, or move goods within a property, this is done only as a convenience service unless otherwise stated. The customer must ensure that any item can be safely disconnected or moved and must confirm whether it requires specialist knowledge or tools. We accept no responsibility for concealed defects or pre-existing issues exposed during normal handling.

8. Complaints, Records, and Lawful Use

If you are unhappy with any aspect of the service, you should raise the issue promptly so it can be reviewed while the relevant facts are still available. A complaint should include a description of the concern, the date of the service, and any supporting evidence. We will consider complaints in good faith and may request additional information to help investigate the matter. This process does not remove any statutory rights you may have as a consumer.

We may keep booking records, invoices, notes, and communications for operational, legal, accounting, and insurance purposes. These records may be used to confirm what was agreed, what was moved, and what charges were applied. By booking with us, you consent to the retention and use of such records where necessary for performance of the contract, compliance with law, or legitimate business interests.

The customer must not use our service for any unlawful purpose or to transport stolen goods, counterfeit items, contraband, or items subject to seizure or restriction. We may report suspicious activity to the appropriate authorities where required or permitted by law. If any part of a booking is found to involve unlawful conduct, we may immediately end the service and retain payment for work already carried out, subject to legal limits.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. If the customer resides in Scotland or Northern Ireland, mandatory consumer rights under the applicable local legal system will remain unaffected where they cannot be excluded. The parties agree that the courts of England and Wales shall have non-exclusive jurisdiction, except where consumer protection rules provide otherwise.

If any clause in these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining clauses will continue in full force so far as legally possible. Any failure by us to enforce a right or provision on one occasion will not mean that we waive that right or provision on any other occasion. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a change is required by law.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. Man With Van Aldboroughhatch will provide its services in a professional and lawful manner, and the customer agrees to cooperate fully so the work can be completed safely, efficiently, and with reasonable care. These terms are intended to support a transparent service relationship and to protect both sides from avoidable disputes.