Man with Van Aldborough Hatch Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Aldborough Hatch provides removal and transport services to private and business customers within Aldborough Hatch and surrounding areas. By making a booking you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions the following words have the meanings given:
Customer means the person or company who requests the services.
Services means the man and van, removal, transport, loading, unloading, and related services provided by us.
Vehicle means any vehicle used by us to carry out the services.
Goods means the items, belongings or materials that you ask us to handle or transport.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
Scope of Services
We provide a man and van removal and transport service for domestic and commercial customers within Aldborough Hatch and nearby areas. Our services may include loading, transport, unloading, and where agreed in advance, basic disassembly and reassembly of furniture or equipment.
We do not provide specialist removal services for hazardous materials, live animals, perishable goods requiring refrigeration, or items requiring special licences or regulatory permissions unless explicitly agreed in writing before the booking is confirmed.
Booking Process
All bookings are subject to availability and are only confirmed when we have issued a booking confirmation. An enquiry or quotation alone does not constitute a booking or create a binding contract.
When you request a quotation, you must provide accurate and complete information about:
1. Collection and delivery addresses
2. Access details at each address, including floor levels, lifts, parking availability and any restrictions
3. The nature, quantity and approximate value of the goods
4. Any large, heavy, fragile or unusual items
5. The preferred date and time of the move or transport
6. Any additional services required, such as packing or furniture assembly.
We reserve the right to amend or withdraw a quotation, or to adjust the service, if the information supplied by you is inaccurate or incomplete.
The contract is formed when we accept your booking request and confirm the details, including price, date, time, and scope of services. By confirming the booking, you warrant that you are the owner of the goods, or have the full authority of the owner to enter into the contract.
Quotations and Pricing
Unless stated otherwise, quotations are estimates based on the information you provide. Pricing may be by the hour, by fixed fee for the job, or by another clearly explained method. Quotations are normally valid for a limited period, after which they may be revised.
The price may change if:
1. The work is not completed within the estimated time due to reasons outside our control.
2. Additional services are requested or required on the day.
3. Access is more restricted than advised, resulting in increased time or effort.
4. There are delays arising from your actions or omissions, such as waiting time to gain entry to premises.
Any additional charges will be explained to you as soon as reasonably possible.
Payments
You agree to pay the charges for the services in accordance with the payment terms confirmed at the time of booking. We may require payment in full or a deposit before the services commence, or payment on completion of the job, depending on the nature and size of the work.
Payment methods accepted will be advised to you during the booking process. You must ensure that funds are available and that payment is made promptly when due. We reserve the right to withhold commencement or completion of the service if payment is not received as agreed.
Where services are charged by the hour, charges will usually start from the time the vehicle and team arrive at the agreed collection point and will continue until the work is completed. Minimum booking periods may apply and will be confirmed to you in advance.
If payment is not made on time, we may charge reasonable interest and administrative costs for late payment and may pursue recovery of any outstanding amounts through legal means. All goods may be subject to a lien until all payments due to us have been made in full.
Customer Responsibilities
You are responsible for:
1. Ensuring that your goods are properly and securely packed, unless you have arranged professional packing with us as part of the services.
2. Ensuring that all items to be moved are ready for transport at the agreed time, with appliances disconnected and drained, and furniture emptied where appropriate.
3. Providing accurate instructions and ensuring that someone is present at both the collection and delivery addresses to oversee the work, provide access and sign any required documentation.
4. Ensuring suitable and lawful parking is available for the vehicle at all locations, and that any necessary permissions, permits or dispensations are arranged.
5. Complying with all relevant laws and regulations relating to the goods, the premises and the use of our services.
If we incur parking charges, fines or penalties due to circumstances within your control, you may be required to reimburse those costs.
Access and Parking
You must inform us in advance of any factors that may affect access, such as narrow streets, low bridges, limited parking, steps, lifts, or time restrictions. Failure to do so may result in extra charges or delays.
If the vehicle cannot be parked within a reasonable distance of the entry point, or if there are unexpected access difficulties including but not limited to broken lifts or obstructed stairways, we may need to revise the price or limit the work that can be completed within the booked time.
Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment is only effective when we confirm that we have received your request.
We reserve the right to apply cancellation charges as follows, unless otherwise agreed in writing:
1. Cancellation more than 48 hours before the scheduled start time may be free of charge or subject to a small administrative fee.
2. Cancellation within 48 hours of the scheduled start time may result in a charge of up to 50 percent of the quoted price.
3. Cancellation within 24 hours of the scheduled start time or failure to be present at the agreed time may result in a charge of up to 100 percent of the quoted price.
If you wish to change the date, time or scope of services, we will try to accommodate your request subject to availability. Changes may result in a revised quotation or additional fees.
We may cancel or postpone the services if events beyond our reasonable control occur, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, or illness of key staff. In such cases, we will endeavour to rearrange the booking at the earliest convenient time and will not be liable for any indirect losses arising from the delay or cancellation.
Excluded Items and Hazardous Goods
We do not carry or handle certain items, including but not limited to:
1. Explosive, flammable, corrosive, toxic or otherwise hazardous materials.
2. Illegal goods, contraband or items obtained unlawfully.
3. Live animals or plants requiring special conditions.
4. Perishable food or items requiring temperature control.
5. Cash, precious metals, jewellery, watches, important documents, or items of special value, unless explicitly agreed in writing.
You must not ask us to transport any items that fall within the above categories without our prior written consent. If we discover that such items have been loaded without our knowledge, we may remove or refuse to transport them and you will be responsible for any resulting costs, damage or legal consequences.
Liability for Loss or Damage
We will exercise reasonable care and skill in providing the services and handling your goods. Our liability for loss of or damage to goods is subject to the limits and exclusions set out in this section.
We will not be liable for:
1. Loss or damage arising from your failure to adequately pack, prepare or protect goods, unless we have undertaken packing as part of the services.
2. Loss or damage to fragile items such as glass, mirrors, china, electronics, or artworks where they have not been suitably packed.
3. Loss or damage to the interior or exterior of property, including floors, walls and fixtures, where protective measures requested by us were not permitted or provided.
4. Loss or damage resulting from inherent defects, wear and tear, or pre-existing damage to the goods.
5. Loss of profits, loss of use, emotional distress, or any indirect or consequential loss.
Our liability for any one claim or series of related claims arising from a single event will typically be limited to a reasonable amount relative to the value of the goods and the price paid for the services. Specific limits may be advised to you at the time of booking.
You must inspect the goods and premises as soon as reasonably possible after completion of the services. Any loss or damage that you believe is our responsibility must be reported to us in writing without undue delay and in any event within a reasonable time after the services have been carried out. We may require evidence of the loss or damage, including photographs and proof of value.
Insurance
We take reasonable care when handling and transporting goods. However, you should consider whether you require additional insurance cover for high value items or for moves of significant value. It is your responsibility to arrange any extra insurance you consider necessary, over and above any cover that may be in place in relation to our services.
Delays and Waiting Time
We will use reasonable efforts to arrive at the agreed time and to complete the work efficiently. However, arrival and completion times are estimates and may be affected by traffic, weather, road incidents or other factors beyond our control.
If delays occur that are not our fault, such as waiting for you to provide access, waiting for keys or for other third parties, we may charge waiting time at our standard hourly rate, subject to any minimum periods agreed in advance.
Waste Regulations and Disposal
We operate in line with applicable UK waste regulations. We are not a general rubbish clearance company and will not remove or dispose of waste, rubbish or unwanted materials unless this has been specifically agreed as part of the services.
Where waste removal services are agreed, you confirm that any items presented for disposal are yours to dispose of and do not include hazardous or prohibited waste. We may refuse to remove items that are unsafe, unlawful to transport, or that breach local environmental regulations.
Any waste or unwanted items we agree to remove will be transported to an appropriate and lawful disposal or recycling facility, in accordance with relevant regulations. Additional charges may apply for disposal services and for any waste transfer or tipping fees.
Customer Conduct and Safety
You agree to treat our staff with respect and not to engage in abusive, threatening or unsafe behaviour. We may suspend or terminate the services immediately if our staff consider that their safety is at risk or that the working environment is unsafe.
You must keep children, pets and other non-essential persons away from work areas while the services are being carried out, to help ensure the safety of all parties.
Complaints
If you are dissatisfied with any aspect of the services, you should raise your concerns with us as soon as possible so that we have an opportunity to address the issue. We aim to resolve complaints promptly and fairly.
When making a complaint, please provide full details of the booking, the nature of your concern and any supporting information. We may need reasonable time to investigate and respond, especially where third parties or external factors are involved.
Use of Personal Information
We will collect and use basic personal information such as your name, address and contact details for the purpose of handling enquiries, managing bookings, providing services and administering payments. We will treat this information with care and will not sell or misuse your data.
We may keep records of your booking and any related communications for a reasonable period in order to comply with legal obligations and to manage our business effectively.
Variation of Terms
We may update these Terms and Conditions from time to time to reflect changes in the law or in our operations. The version in force at the time of your booking will apply to your contract, unless we agree otherwise with you in writing.
Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or these Terms and Conditions.
By confirming a booking with Man with Van Aldborough Hatch, you acknowledge that you have read, understood and agree to these Terms and Conditions.
